Frequently Asked Questions About Plan Changes

Since the features and usage limits differ for each project plan, careful consideration is required when upgrading or downgrading. This article provides answers to common questions related to plan changes.

Yes, both changes are possible.

The number of CMS published items and form responses has limits based on the plan. If these limits are exceeded at the time of downgrading, CMS items will be converted to "Draft" and form responses will be restricted from being displayed in the dashboard.

From the moment you upgrade your plan, the new plan contract starts. The remaining period of the previous plan will be automatically discounted at the time of payment.

This is possible only when changing to the same or a higher plan.

For example, you can change from a monthly CMS plan to an annual CMS or Business plan. However, you cannot change to a lower plan like the Starter plan annually.

When changing from a monthly plan to an annual plan mid-cycle, the remaining period of the monthly plan will be discounted from the annual plan fee.

Direct changes are not possible.

To change, you must first downgrade the current plan to the Free plan.

Submit a downgrade request to the Free plan, and after the annual plan's contract period ends, it will switch to the Free plan. Then, you can newly sign up for a monthly plan.

Note: When switching from a paid plan to the Free plan, the site will automatically become unpublished. After switching to a monthly plan, you will need to reconnect the domain and republish the site. The site will be inaccessible until publishing is complete.

You can downgrade from an upgraded plan at any time. For detailed procedures, please refer to How to Downgrade a Project Plan.

After submitting a request to cancel (downgrade to the Free plan), you can still use the plan's features until the expiration date. Before the expiration date, you can resume the plan by selecting [Resume Plan].

If you downgrade the plan immediately after upgrading, we cannot refund the initial contract fee. Please understand this policy.

To change the payment currency for a project, you need to cancel the current plan first. After cancellation, upgrade the plan again with the desired currency. Please note that refunds for previously paid fees are not provided.

You can check the status in the bottom left corner of the project dashboard.

Plans are automatically renewed monthly or annually starting from the upgrade date. To avoid automatic renewal, please downgrade to the Free plan before the due date.

(Example: Upgrade to a paid monthly plan and make payment on 2020/4/19. The next payment is due on 5/19.)

If you have any questions not resolved by this article, please contact chat support via the "?" icon at the bottom right of the editor.