Here are 5 things to check when you run into issues like being unable to use the editor in Studio.Design.
To help identify the cause of the problem quickly and accurately, we recommend going through these checks before contacting our support team.
1. Check your system requirements
The recommended environment for Studio.Design is Google Chrome (latest version) on a desktop or laptop computer.
If you're using a different browser or device, the issue may be caused by your environment.
Steps to check
Make sure you're using Google Chrome.
Update Chrome to the latest version.
Access Studio.Design on your computer and try the action that caused the issue again to see if it still occurs.
2. Try using Incognito mode
To check whether browser settings or extensions are causing the problem, try using Studio.Design in Incognito mode.
If the issue doesn't occur in Incognito mode, it's likely related to your regular browser settings, cached data, or extensions.
Steps to check
Open an Incognito window in Google Chrome.
Use the keyboard shortcut (Mac: [ ⌘+Shift+n ], Windows: [ Ctrl+Shift+n ]), or click the three-dot icon in the top-right corner of Chrome and select [New Incognito Window].
Log in to Studio.Design in the Incognito window and try the action that caused the issue again to see if it still occurs.
3. Clear your browser cache
If the issue only occurs in regular mode, cached data stored in your browser may be the cause.
Clear the cache so your browser can load the latest information.
Steps to check
In Chrome, click the three-dot icon in the top-right corner and select [Delete browsing data].
Set the time range to [All time] and click [Delete data].
Access Studio.Design again and try the action that caused the issue to see if it still occurs.
4. Disable browser extensions
Browser extensions can sometimes interfere with how Studio.Design displays or functions.
Temporarily disable your extensions to check whether any of them are causing the issue.
Steps to check
In Chrome, click the three-dot icon in the top-right corner and select [Extensions] > [Manage Extensions].
Click the toggle in the bottom-right corner of each extension to disable it.
Disable extensions one at a time, and after each one, try the action that caused the issue in Studio.Design to see if it still occurs.
If you identify a specific extension that's causing the problem, consider keeping it disabled while using Studio.Design.
If possible, please share the name of the extension with our chat support — it helps us improve Studio.Design for everyone.
5. Check for security-related blocks
Security features on your network or device may be blocking the connections Studio.Design needs to function properly.
You can narrow down the cause by trying the same action on a different network or device.
How to check
1. Switch to a different network
Try connecting through a different Wi-Fi network or mobile data connection and see if the issue persists.
If you need to investigate further, contact your IT department, network administrator, or router provider.
Check whether your Wi-Fi router's security features are blocking the connection.
Check whether security features on your office or organization's network are restricting the connection.
2. Switch to a different device
Try using a different device to check whether security software installed on your current device is causing the issue.
3. Add domains to your allowlist
For the domains required to use Studio.Design, please refer to "What domains should I add to my allowlist?" and add them to your allowlist as needed.
Contact Studio.Design Support
If the issue persists after going through all the checks above, it may require individual investigation.
Please reach out to our chat support via the [?] icon at the bottom of the editor.
When you do, sharing the results of the checks on this page (which steps you tried and what happened) will help our team understand and resolve your issue more quickly.