Note: Hands-on investigation and assistance from our support team is available only for projects on a paid plan.
Before reaching out, please review the notes below and our support policy, including what's covered. If you accidentally close the chat window, don't worry — we'll send a notification with the reply to the email address associated with your account.
Important: Support hours
Our support hours are weekdays (excluding weekends and public holidays), 10:00 AM – 6:00 PM (JST).
Messages sent outside of business hours will be handled on the next business day.
Our team handles multiple conversations at a time, so responses may take some time. Please note that replies may come on the next business day or later.
For projects on the Business Plus plan (formerly the Business plan), we aim to respond within 3 hours.
How to contact support
Log in to your Studio.Design account.
Click the [?] icon in one of these locations:
• Editor: Bottom-left corner of the screen [?]
• Project list: Bottom-right corner of the screen [?]
Go to the [Messages 💬] tab at the bottom of the screen, then click [Start a conversation ▶︎] to open the chat window.
Select the topic you need help with. Our bot will send you related help articles.
If the articles don't solve your issue, select [Not resolved 💬] and send your message.
A support team member will follow up with you shortly.
Important: If you can't log in to Studio.Design at all
Please email contact@studio.design using the email address registered with your Studio.Design account. Mentioning that you're unable to log in will help us assist you faster. Please note that this email address is only for login-related issues — we won't be able to help with other types of inquiries through this channel.
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