Available on: Mini plan or higher (legacy plans: Starter plan or higher)
You can add Intercom, a customer support platform, to your site.
Note:
These instructions include steps for an external service. Our chat support may not be able to help with the specifications, behavior, or procedures of external services beyond what's covered in this article.
The screenshots and specifications of the external service shown in this article are based on information available as of January 2022. If anything looks different, please check the external service for the latest information.
How to connect Intercom
Step 1: Find your Intercom App ID
Log in to Intercom.
Hover over the user icon in the bottom-left corner of the screen, then select [Settings] from the menu that appears.
In the Settings screen, click [Installation] in the left menu.
Copy the
app_idvalue from the installation code that appears.
Step 2: Set up the Apps integration in Studio.Design
Go to the dashboard of your project and click [Apps].
On the Apps page, click [Intercom].
In the editing modal that appears, paste the
app_idyou copied earlier into the [Intercom App ID] field, then save.
Once the setup is complete, the Intercom chat button will appear in the bottom-right corner of your published site.
Steps to disconnect an app integration
Open the Studio project you want to use with the integration.
Go to [Home] on the dashboard.
Select [Apps] from the left menu.
Hover over the app you want to disconnect, then click [Disconnect] from the menu that appears in the top right.
When you disconnect, the values will be removed not only from the records in the database connected via the app integration, but also from the HTML of the published site.
