Downgrading While Using the Visitor Add-on
Even if the Visitor count exceeds the limit on a project using the Visitor Add-on, it is still possible to downgrade the plan. However, when the downgrade is executed and the plan switches, the Visitor Add-on will also be automatically stopped.
For Users on Legacy Plans（Starter, CMS, and former Business）
For Users on Legacy Plans（Starter, CMS, and former Business）
For projects on legacy plans, while the dashboard displays "Visitor," the actual measurement is being calculated using PV (page views). To check detailed page view trends, please refer to the "PV Count" in your analytics dashboard. We apologize for any inconvenience caused by our system migration process. Please note that there are no changes to the measurement logic, and counting will continue to work as it has previously.
Note: Exceeding the Visitor limit will not immediately prevent your website from being viewed. However, if the overage continues, we will contact you, and subsequently, the website will be taken offline.
If you have any questions that are not resolved by this article, please contact our chat support via the [?] at the bottom right of the editor.